They vary according to the type and availability of the products:
- For products with status "Available", the shipment will take place within 24/48 working hours from the date of the order confirmation;
- For products "Orderable after checking availability ", the shipment will take place within 24/48 hours from the date of receipt of the "product available" e-mail
If the order contains more products, even in the presence of the "Immediate availability service", the order will be processed only when all the items are ready for delivery.
The times indicated for the delivery terms are indicative and are absolutely not binding for Aeroponica Perrotta. Should there be any timing or delays other than those indicated, we will immediately contact you.
They vary according to the weight and volume of the items in the cart and are calculated automatically during the purchase process depending on the destination.
If available, it is advisable to select shipping with insurance in order to receive any refund or replacement of the product in case it arrives damaged or lost during transport. Aeroponica Perrotta assumes no responsibility for the transport of the goods and any damage due to the latter.
In any case, the manufacturer's warranty is valid for 24 months on faults and defects not attributable to transport.
Insured shipping clause
Always accept the shipment with the reserve control clause, even in the absence of obvious damage. if necessary, specify the type of damage detected and keep the signed receipt. in the absence of the signature with the relative reserve of control clause we will not be able to proceed with partial or total compensation until the replacement of the product itself. Any damage and defects of the product must be reported no later than 8 calendar days from receipt of the goods.
Provision for shipments of seedlings
The maps are only shipped from Monday to Wednesday depending on availability. Delivery is guaranteed within 24 / 48h from shipment. Due to the nature of the product sold, it is essential to follow the order tracking and the delivery notice via sms in order to receive the plant in optimal conditions. A return to the courier depot due to non-delivery could compromise the plan, therefore no refund requests or claims for damage to the plant due to the absence of the customer at the time of delivery will be accepted.
It may be necessary for the service to adjust the shipping times and prices in the event of particular volumes of products shipped or destinations that are not easily reachable, which lead to changes in the standard shipping prices calculated on the basis of weight and volume, as per the price list. our express delivery service providers.
Return of goods
In any case, the shipping costs are in any case considered due and borne by the customer, even in the case in which the same makes use of the right of withdrawal, or refuses and returns to the sender, for any reason, the goods regularly ordered. The shipping costs for the return of the goods to our warehouse are in any case fully charged to the customer. In this case, the customer will have to provide for the reimbursement of the aforementioned shipping costs, and possibly, in the event of non-payment of the same, Aeroponica Perrotta will take legal action to recover the aforementioned credit.
Orders are binding, they can be canceled only if the goods have not yet been shipped, preferably by contacting customer service or with written communication to be sent by e-mail.
Products ordered expressly for the customer can be canceled only if not yet shipped by the manufacturer.
For orders already processed, the customer must exercise the Right of Withdrawal.
It is possible to check the shipment status online by accessing the site with your e-mail address and password.